I pre-paid approximately $2500 for various services. I arrived for my appointment one day to find the doors locked, and no one answered the local phones, customer service or corporate numbers.
I researched online after several more attempts to contact the company to no avail, and discovered they had shut their doors due to "economic hardship." The owner of the company had previously owned Circuit City, another failed business that he apparently ran into the ground. The company claims on their website that they are working to try to find clients alternative businesses who will take over our packages, but since they escorted all of their employees out by police and security guards, I am curious as to who they are implying is doing this. I have waited a few weeks before doing additional research to see if any resolution will come about, or any progress on their "attempts" to help their clients, but obviously this is just a way to blow us off. They have no intention of refunding our money or finding us other services.
I intend to file a complaint with my state's attorney general (not that I have had any luck with them doing anything in the past with similar issues), and will be contacting an attorney to sue the owner of this company, since I am quite sure he is not personally experiencing any "economic hardship" as our money is burning a hole in his pocket, if he hasn't blown it all already. I suggest you all join me in fighting to get your money back from this *** artist.
Reason of review: Closed and refuses to refund money.
Monetary Loss: $2500.
Preferred solution: Full refund.
I liked: Staff.
I didn't like: Need refund or services promised, Stole money, No refund, Unprofesional, Closed and failed to refund money, Lie re helping clients since close, Owner is thief.