I pre-paid approximately $2500 for various services. I arrived for my appointment one day to find the doors locked, and no one answered the local phones, customer service or corporate numbers.
I researched online after several more attempts to contact the company to no avail, and discovered they had shut their doors due to "economic hardship." The owner of the company had previously owned Circuit City, another failed business that he apparently ran into the ground. The company claims on their website that they are working to try to find clients alternative businesses who will take over our packages, but since they escorted all of their employees out by police and security guards, I am curious as to who they are implying is doing this. I have waited a few weeks before doing additional research to see if any resolution will come about, or any progress on their "attempts" to help their clients, but obviously this is just a way to blow us off. They have no intention of refunding our money or finding us other services.
I intend to file a complaint with my state's attorney general (not that I have had any luck with them doing anything in the past with similar issues), and will be contacting an attorney to sue the owner of this company, since I am quite sure he is not personally experiencing any "economic hardship" as our money is burning a hole in his pocket, if he hasn't blown it all already. I suggest you all join me in fighting to get your money back from this *** artist.
Reviewer is in unhappy mood. This person is quite happy with friendly staff and stated that there is a room for improvement of need refund or services promised and stole money. Please immediately contact the author of this review to discuss "closed and refuses to refund money" of class action and associated monetary loss in the amount of $2500. American Laser Skincare needs to issue a full refund according to poster's claims.
Other people also mentioned class action in their reviews. You may find this information helpful for further shopping at American Laser Skincare.