I have been going to American Laser for over 13 years for laser hair removal. Today, I went to my appointment only to find their doors locked with a sign stating that they suddenly lost their investors, went out of business, and that clients would get an email about refunds for prepaid services.
The sign was posted more than a month ago (11/14) and I was never notified and have not received any email and doubt I ever will. I have attached a photo I took of their sign.
I hate how they made me prepay for in order to "hold my appointment". I guess I should consider myself lucky that I'm only out $145 instead of thousands. I am very sorry for other clients who lost more and for their staff who lost their jobs (probably suddenly).
Still, I am pissed!
Product or Service Mentioned: American Laser Skincare Laser Hair Removal.
Reason of review: paid for services not received.
Monetary Loss: $145.
Preferred solution: Full refund.
I didn't like: Stole money, Need refund or services promised, No refund, Unprofesional.